Billing and Collections Specialist

We're BlueCat—a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably—the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks. But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it. BlueCat is searching for a Billing and Collections Specialist. In this role, you will make a significant impact on our organization and be a part of our highly collaborative Finance team. The Billing and Collections Specialist will be responsible for handling billing processes, managing the A/R function, ensuring timely and accurate processing of customer payments, and maintaining strong relationships with our customers and internal stakeholders. Hours of work will be 9am-5pm EST. Responsibilities: •    Handle billing processes, including generating and sending invoices to customers. •    Ensure timely and accurate processing of billing adjustments and credits. •    Monitor and manage the billing and A/R inboxes, responding to customer inquiries promptly. •    Collaborate with the sales and customer support teams to address billing issues and improve the collections process. •    Apply customer deposits daily, ensuring accuracy and timeliness. •    Manage accounts receivable overpayments and resolve discrepancies. •    Reconcile customer accounts and prepare regular reports on A/R status. •    Assist in the development and implementation of process improvements to enhance the efficiency of the billing and A/R functions. •    Ensure compliance with company policies and procedures related to billing, accounts receivable, and collections.   We are looking for: Post-secondary education at the Bachelor's Degree or College diploma level. 1-3 years of relevant work experience in billing. Strong analytical and problem-solving skills with a solutions-oriented approach to challenges. Intermediate proficiency in MS Excel, including pivot tables. Excellent verbal and written communication skills. Superior organizational skills and attention to detail. Ability to work independently and exercise good judgment. Adaptability and willingness to learn. Ability to collaborate effectively with team members. Experience using NetSuite and Salesforce is highly desired.